Refund & Return Policy

Effective Date: 10/20/2026

At Settoneonor, we are dedicated to providing our customers with high-quality merchandise and an exceptional shopping experience. We understand that there may be occasions when a purchase does not meet your expectations or requirements. This Refund Policy delineates the terms, conditions, timelines, and procedures governing returns, cancellations, exchanges, and financial reimbursements for goods purchased through our platform. By finalizing an order with Settoneonor, you acknowledge and agree to comply with the protocols set forth below.

1. Return Eligibility Window

Customers have a period of thirty (30) calendar days from the verified date of delivery to initiate a return request. Requests submitted after this thirty-day window are considered final and ineligible for return, credit, or reimbursement, except where explicitly required by governing consumer protection legislation.

2. Product Condition and Acceptance Criteria

To qualify for a full refund, items must satisfy rigorous quality inspection upon return to our logistics facilities. Specifically, returned merchandise must adhere to the following conditions:

• Unused and Unaltered: The merchandise must remain in entirely new, unworn, unwashed, and undamaged condition, showing zero signs of handling, wear, or domestic exposure (including pet hair or foreign scents).
• Complete Packaging: All original inner and outer packaging, protective plastics, dust bags, authenticity documentation, manuals, warranty certificates, and hardware must accompany the returned item.
• Intact Tagging: Factory tags, tamper-evident security loops, and barcode identifiers must remain attached and undisturbed.
• Proof of Purchase: Every return submission must be substantiated with a verifiable Settoneonor order confirmation number, receipt, or invoice.

3. Non-Returnable and Final Sale Items

Due to hygiene, regulatory, safety, and logistical constraints, specific merchandise categories are excluded from returns and refunds. We strictly do not accept returns for the following:

• Personalized, bespoke, or custom-manufactured merchandise.
• Intimate apparel, swimwear, undergarments, and personal hygiene or beauty goods once the protective seal has been breached.
• Perishable items or goods with predetermined expiration profiles.
• Downloadable digital products, software licenses, or electronic gift cards.
• Items explicitly designated as "Final Sale," "Clearance," or "As-Is" at the time of transaction.
• Items damaged due to customer misuse, improper maintenance, unauthorized alteration, or failure to observe care instructions.

4. Step-by-Step Return Procedure

To ensure swift and accurate processing, all returns must follow our standardized authorization protocol:

1. Return Authorization: Prior to dispatching any parcel, you must reach out to our customer care team via email at settoneonor_service@yahoo.com or by telephone at 3147472542. Provide your order number, itemized list of goods to be returned, and the substantive reason for the return.
2. Return Merchandise Authorization (RMA): Upon preliminary review and acceptance of your request, our team will issue an official Return Merchandise Authorization (RMA) document alongside specific shipping instructions. Unauthorized shipments delivered without an RMA identifier will be rejected or returned to the sender at the customer's expense.
3. Secure Packaging: Package the items securely within protective outer packaging to forestall transit damage. Prominently display the RMA reference number on the shipping label or exterior carton.
4. Carrier Selection and Dispatch: Ship the parcel to our returns fulfillment center located at: 5330 | Silverjack Court | Colorado Springs | 80922 | United States. We strongly recommend employing a trackable, insured shipping courier service. Settoneonor assumes no legal liability for items lost, stolen, or damaged during transit back to our premises.

5. Shipping Costs and Restocking Assessment

Except in cases involving verified manufacturing defects or logistical shipping errors made directly by Settoneonor, the customer remains responsible for all outbound and inbound transit costs:

• Original shipping fees and delivery surcharges paid during checkout are non-refundable.
• Return freight charges are the sole obligation of the customer. Settoneonor does not supply complimentary pre-paid return labels for discretionary returns (such as remorse purchases or improper sizing selections).
• Discretionary returns may be subject to a restocking and processing fee of up to fifteen percent (15%) of the purchase price, which will be deducted from the gross refund balance if goods require packaging replenishment or specialized handling.

6. Warehouse Inspection and Processing Timelines

Upon physical receipt of the package at our facility (5330 | Silverjack Court | Colorado Springs | 80922 | United States), our quality assurance team will inspect the merchandise within five (5) to seven (7) business days. During this evaluation, we confirm that all qualifying criteria outlined in Section 2 have been satisfied. You will receive electronic notification regarding the approval or rejection of your refund claim once this assessment is complete.

7. Issuance of Refunds and Reimbursement Methods

Approved refunds are disbursed solely to the original method of payment utilized during the initial transaction:

• Credit and Debit Cards: Once authorized by Settoneonor, funds are remitted to your card-issuing bank. Financial institutions routinely require between three (3) and ten (10) business days to post the balance back to your account statement.
• Alternative Payment Processors: Refunds through third-party platforms are remitted according to the processing frameworks established by those individual providers.
• Settoneonor cannot divert or transfer refunded amounts to alternate accounts, secondary credit cards, cash payments, or third-party recipients.

8. Defective, Damaged, or Inaccurate Deliveries

If you receive a product that is defective, physically broken upon delivery, or structurally distinct from what was ordered, you must notify Settoneonor within seventy-two (72) hours of delivery. Promptly submit a formal claim to settoneonor_service@yahoo.com complete with photographic or video documentation displaying the issue, the exterior shipping package, and the shipping label. Upon confirmation of the defect or error, Settoneonor will supply a prepaid return shipping label and coordinate a replacement, repair, or full refund, including original shipping expenses.

9. Order Cancellations

Orders enter our automated processing pipeline rapidly after purchase. If you wish to cancel an order, you must contact us immediately via phone at 3147472542 or email at settoneonor_service@yahoo.com. While we attempt to accommodate timely cancellation requests, we cannot guarantee cancellation once an order has transitioned to fulfillment or distribution. If an order has already shipped, the standard return procedures set forth in this policy will govern.

10. Dispute Resolution and Inquiries

Settoneonor strives to address all customer grievances amicably, transparently, and in alignment with relevant trade practices and consumer protections. For additional questions, clarifications, or support concerning this Refund Policy, please reach out through our official channels:

Settoneonor Customer Support
Physical Address: 5330 | Silverjack Court | Colorado Springs | 80922 | United States
Telephone: 3147472542
Email: settoneonor_service@yahoo.com